Business Analyst

Produce Investments is an established group in the agriculture and food packaging sector. The group comprises of several companies located in the UK, Jersey and the Netherlands. Infrastructure and systems are delivered through established service providers utilising both public and private cloud technologies. The IT/Service delivery team is based in Peterborough and provides total technology support to over 400 users across all business units and locations.

  • Location: Peterborough
  • Hours of work: Monday-Friday, 0800-1700hrs
Main Responsibilities
  • Provide support for ERP system and other business applications
  • Troubleshoot and resolve issues, over the phone or using Teams
  • Work directly with users to identify and analyse requirements
  • Prepare relevant documentation, including system specifications and change requests
  • Work with external consultants and service providers on support and development tasks
  • Actively work with the IT team to develop and improve service delivery processes
  • Provide extended out-of-hours support on a rota basis
  • Travel to sites for meetings and workshops or when on-site support is required
Key Attributes
  • An understanding of digital technologies and their application within a business
  • Experience of ERP systems and supporting general business functions (finance, purchasing, sales, manufacturing) is essential
  • Experience of MS Navision and Business Central is highly desirable
  • Experience of EDI, HR, Payroll, Vendor Portals, Salesforce CRM systems and applications is desirable but not essential
  • Clear commitment to deliver first class customer service
  • Excellent interpersonal skills and keen willingness to learn
  • Experience working directly with business user, supporting multiple applications
  • Ability to absorb new ideas, concepts and evolving technologies
  • Full UK driving licence
Closing date: 06 May 2022